Optimize Your Business

Average Joes Training provides all the courses you need to fulfill the annual continuing education requirements mandated by the North Carolina Licensing Board for General Contractors. We’ve made it easy for you to take these required courses online, and then submit your Certificate of Completion directly to the NCLBGC for certification.

Average Joes Training courses are different because the information comes from real-world experience and are designed to help you and your business succeed in the highly-competitive landscape of General Contracting.

Course Title:

Optimize Your Business – How to Develop Systems, Processes, Routines and Automations in Your Business

Course Length:

4 hours

Course Overview:

Learn to understand and develop your full workflow, how to build processes and systems around it and how to optimize those processes with automations and sound routines to make your company run smoother, reduce overhead and give you the opportunity to work ON your business and not just IN it!


Believe it or not, working 100 hours a week will not get you ahead. If you’re putting in 12-hour days every day, it does not mean you’re working harder – or smarter. It means you don’t know how to run a business.

And that’s alright. You can still be a very talented contractor and a superb craftsman but not understand how to run a business. They’re simply two different skill sets. Maybe you’re not good at delegating, or don’t trust the people that work for you, or haven’t properly trained the people that work for you? If so, you could be looking at long hours of working on or managing projects by day and wearing the office manager cap by night…which will eventually burn you out and will likely stunt your business’ growth.

One of the most difficult things to do as a business owner is organize your time and efforts in such a way that you can enjoy the fruits of your labor while growing your business. This is the key difference between being an owner and an entrepreneur. In this class, we’ll take an in-depth look at how you’re running your business and where the efficiencies can be approved through automation, technology and simple common sense. 

Is it possible to run a 7-figure contracting business with one administrative person in an office space that’s less that 1,000 square feet? Absolutely it is, because I did it, and I’m excited to show you how.

Course Outline

  1. Section 1: Introduction and Course Overview
  2. Section 2: Why are systems and routines important to your business?
    1. Section Intro
    2. Lesson 1: Defining business systems and routines
    3. Lesson 2: How we use systems and routines to stay organized
    4. Lesson 3: How effective businesses leverage organization and structure to prosper
    5. Section Summary
  3. Section 3: Creating the foundation of your core business systems and routines
    1. Section Intro
    2. Lesson 1: Identify the needs
    3. Lesson 2: Create the workflow
    4. Lesson 3: Identify the “Owners” of each phase of your workflow
    5. Section Summary
  4. Section 4: Filling in the details and developing your processes
    1. Section Intro
    2. Lesson 1: Breaking down your workflow and structuring systems
    3. Lesson 2: Bridging systems and routines for consistency
    4. Lesson 3: Writing processes and systems that connect
    5. Section Summary
  5. Section 5: Automations and the roles they can play in your processes
    1. Section Intro
    2. Lesson 1: What is automation in a process?
    3. Lesson 2: Real world examples and practical use applications
    4. Lesson 3: How to execute automations in your business
  6. Section 6: Course Review, Deliverables, Conclusion and Q&A

Learning Objectives

  1. Learn to define what systems, processes and routines are and why they are important to your business
  2. How to articulate your full business workflow and visualize the customer interaction from start to finish
  3. Gain the knowledge to develop processes and systems for each phase of your workflow
  4. Learn the ways to automate those processes through leveraging technology and routines

Appropriate Track(s)

General Business. Sales & Service

Intended Audience

Commercial Contractor, Residential Contractor, Metal Contractor, Owner/CEO/GM

Level of Presentation

Intermediate Content but would be suitable for beginner level student/business owner

Ready To Take The Next Step?


Average Joes Training provides all the courses you need to fulfill the annual continuing education requirements mandated by the North Carolina Licensing Board for General Contractors. Our classes were developed and taught by Joe Keller, a 20-year roofing contractor and founder of Triangle Building Company in North Carolina. Joe and his team have taken all of that knowledge and experience and used it to create continuing education courses that both educate and inspire.

All of our courses are state-approved, and Average Joes Training even provides the annual, state-mandated, 2-hour course as well, so you can get all your requirements done in one place.

If you have questions about your CE requirements, class schedules, or anything else, we’re here to help. Please fill out this form and we’ll get back to you within a day. Thanks for your interest in Average Joes Training!